In short
- Who we are
- Build Your Own Home, doing business as BYOH Permit Desk, a business in Glendale, California.
- What we collect
- What you tell us in the contact form and email, checkout details handled by Stripe, and basic technical data (IP address, browser) needed to run and secure the Site.
- What we do not do
- We do not sell your personal information, we do not share it for cross-context behavioral advertising, and this Site uses no advertising or analytics trackers and sets no cookies.
- Your choices
- Ask us to access, correct, or delete your information, or to stop emailing you, at permits@buildyour-ownhome.com.
1. Scope
This Privacy Policy explains how Build Your Own Home, doing business as BYOH Permit Desk ("BYOH," "we," "us"), collects, uses, and shares information when you visit buildyour-ownhome.com, contact us, subscribe to the Service, or receive email from us. It covers our website and our subscription reports. It does not cover third-party sites you reach through links, including Stripe's checkout and billing pages, which have their own privacy policies.
2. Information We Collect
Information you give us. If you use the contact form we receive your name, email address, optional company name, the metro and trade you are interested in, and your message. If you email us, we receive your email address and what you write.
Checkout and billing information. When you subscribe, Stripe collects your name, email address, billing address, and payment details on its hosted checkout page. We do not receive or store your full card number. We receive limited information from Stripe such as your name, email, billing address, country, card brand and last four digits, subscription status, and payment history.
Technical information. Like most websites, our hosting provider (Cloudflare) processes your IP address, browser type, requested pages, and timestamps to deliver the Site and protect it from abuse. When you submit the contact form, we also keep the information needed to detect spam, such as your approximate country, a shortened browser identifier, and the time of submission. The Site uses no cookies, advertising pixels, or third-party analytics.
Public business contact information. We may find the publicly listed business contact details of contractors and construction businesses (for example, a business email address shown on a company website or in a government license database) in order to tell them about the Service. See Section 5.
Public permit records. Our reports are built from public records, which can include names and addresses of owners, applicants, and contractors as published by the source agency. See Section 6.
3. How We Use Information
We use information to: provide and deliver the Service and tailor your reports; process payments, send receipts, and manage subscriptions and cancellations; respond to your messages and support requests; send service, billing, and legal notices; prevent spam, fraud, and abuse and keep the Site secure; keep required business, tax, and accounting records; comply with law; and improve the Service. We do not use your information to make automated decisions that have legal or similarly significant effects on you.
4. How We Share Information
We do not sell your personal information and we do not share it for cross-context behavioral advertising. We share information only with service providers that help us operate, who may use it only to provide services to us:
- Stripe for payment processing, receipts, and the billing portal;
- Cloudflare for website hosting, security, and short-term storage of contact-form submissions;
- Amazon Web Services (Amazon SES) and our mail server for sending and receiving email.
We may also disclose information when required by law, subpoena, or legal process, to protect our rights, safety, or property or those of others, to detect or prevent fraud or abuse, or in connection with a sale or transfer of the business, in which case the successor will be bound to honor this policy.
5. Business Outreach and Opt-Out
We may email construction businesses at publicly listed business addresses to tell them about the Service. Every such message identifies us, states a valid way to contact us, is not deceptive, and gives an easy opt-out. To stop receiving email from us, reply "stop" or email permits@buildyour-ownhome.com, and we will add you to our suppression list and stop contacting you, normally within 10 business days (and usually much sooner). We keep a minimal record of opt-outs so that we honor them.
6. Personal Information in Public Permit Records
Permit data published by government agencies can identify individuals, such as a property owner or a licensed contractor. We republish only what the agency itself makes public and only to business subscribers for legitimate business purposes, as described in our Terms. If you are an individual named in a record and you want it suppressed or corrected in our reports, email permits@buildyour-ownhome.com with the permit number and we will review your request. We cannot change the government's own records, and you would need to contact the issuing agency for that.
7. How Long We Keep Information
Contact-form submissions are held in temporary storage for no more than 30 days and are then removed after being delivered to our email inbox. Email correspondence is kept as long as needed to handle your request and for our records. Billing and subscription records are kept as long as required for tax, accounting, and legal purposes, generally up to seven years. Opt-out records are kept for as long as needed to honor your request. We delete or de-identify other information when it is no longer needed.
8. Your Privacy Rights
Depending on where you live, including California under the California Consumer Privacy Act as amended by the California Privacy Rights Act, you may have the right to know what personal information we collect, use, and disclose; to request a copy of it; to request correction or deletion; to opt out of the sale or sharing of personal information (we do neither); to limit use of sensitive personal information (we do not collect it for inference purposes); and to not be discriminated against for exercising your rights.
To make a request, email permits@buildyour-ownhome.com. We may need to verify your identity, such as by confirming you control the email address involved. We aim to respond within 45 days. You may use an authorized agent to make a request on your behalf, subject to verification. Some information must be kept for legal or accounting reasons, and we will tell you if that prevents us from fulfilling part of a request.
9. Security
We use reasonable technical and organizational measures to protect information, including encrypted connections (HTTPS) and access controls, and we rely on Stripe for secure payment handling. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
10. Children
The Service is for businesses and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has given us information, email us and we will delete it.
11. Changes to This Policy
We may update this policy. We will post the new version here with a new effective date and, for material changes affecting subscribers, notify you by email.
12. Contact
Build Your Own Home, doing business as BYOH Permit Desk, Glendale, California, United States.
Email: permits@buildyour-ownhome.com